MHT11 – Conflict Management & Managing Difficult & Threatening Situations

This unique workshop is unlike anything available in the UK. It offers appropriate training to to organisations that are challenged by difficult situations that can impact on staff safety. This workshop brings together elements from a wide range of training events and is delivered in a stigma-free, engaging style.

This training is designed to support staff to better-manage difficult and hostile / challenging situations with effective communication styles that help to reduce conflict escalation and improve service-user / service-provider interactions. It can support the various learning needs of staff, including those working with vulnerable service users and patients in supported environments and those who may be exposed to challenging / hostile service-users in other areas of social care / local authority work.

The training will also focus on improved risk management. It will incorporate the HCR-20 risk assessment tool to help fine-tune staffs’ awareness of risk and when to escalate their concerns to management. Dynamic risk assessments will also be addressed to improve staffs’ overview of situational hazards that may be identified in certain situations and service-user profiles.

Balancing the duties to safeguard the wellbeing of service users vulnerable to mental disorder with health & safety duties to safeguard staff that support or lone work with  these service users can be a balancing act. Our training addresses these concerns in a three-step model. Please download the attached overview for more information. Three Steps To A Safer Workplace

Why involve our team for training?

We are a leading expert in mental disorder / forensic risk and provide high quality, integrated and evidence-based training to an international client base. This unique event draws science and solutions from a breadth of behavioural psychology and psychiatric sciences and is delivered by qualified experts. Importantly! We offer free-training support on an informal basis.

All training is tailored to clients’ business area and risk profile. We can tailor training events to address safety in the following sectors:

  • NHS services;
  • Local government work. Including visiting officers, frontline reception staff, revenues and benefits, environmental health, civil enforcement, housing, homelessness, social care and social services, parks and ranging, civil construction and engineering;
  • Social housing activities;
  • Community based support;
  • Residential care
  • Homelessness;
  • Probation and law enforcement;
  • Psychiatric and mental health work;
  • Charity work.
  • Further education settings.
  • Forensic mental health settings / client groups.

This training is quite unique – contact Mental Health Training for a more detailed overview and how this can be tailored to your workplace.

You can download an overview of this training here. This is the best place to start: Handling Difficult Situations and Conflict Management Training


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