This unique workshop is unlike anything available in the UK. It brings together elements from a wide range of training events and is delivered in a stigma-free, engaging style.
Frontline Training is the UKs leading expert in workplace violence and forensic mental health. It supports a wide range of organisations including NHS Trusts, The Police, Local government, national charities a housing providers. This training will offer appropriate skills and insights to support staff working in a wide range of lone working and public facing roles.
Please click the leaflet to download a PDF overview of this training
This unique training offers knowledge, improved insights, skills to manage difficult and potentially hostile situations and improved risk assessments to maximise safety, dignity. It puts your organisation and staff in a safer place. This is a one-day workshop delivered by a psychology psychiatry trained facilitator.
We’ve provided this unique training for over 20 years. All workshops are carefully tailored the to your workplace and risk profile. We’ve have worked extensively with clients in the following sectors:
- NHS services including A&E and CMHT
- Social housing, supported living and specialist housing support;
- Local government work. Including visiting officers, frontline reception staff, revenues and benefits, environmental health, civil enforcement, housing, homelessness, social care and social services, parks and ranging,
- Civil construction and engineering;
- Waterways;
- Community based support;
- Residential care
- Homelessness;
- Probation and law enforcement;
- Psychiatric and mental health work;
- Charity work.
- Further education settings.
- Forensic mental health settings / client groups.
Key skills embedded into this unique training:
- Skills to de-escalate conflict effectively with a mix of passive (or assertive) communication styles carefully designed to support angry or difficult service users Improved risk knowledge and risk assessments with HCR-20 awareness
- Pre-visit procedures to improve safety for lone workers and recognising risk indicators
- Escalating concerns to improve safe decisions and safety control measures to improve lone working and maximise individual safety
- Learning from case studies.(Enhancing safety by understanding the catastrophic mistakes and unsafe decisions that others have made).
- Managing confrontations with members of the public and the associated unknown behavioural risks
- Taking steps to improve safety when engaging in with enforcement actions
- Awareness of factors and risks associated with multiple-person conflict
- Recognising poor staff training and inappropriate responses
- Recognising the common patterns of behaviour and the traps to avoid
- Understanding and recognising the risks associated with instrumental / criminal violence associated with mental illness and forensic mental health
- Developing confidence and managing personal anxiety
- Safety protocols when entering domestic and exiting properties
- Dynamic risk assessment skills to improve personal safety – enhanced awareness of non-verbal behaviours, emotional displays / micro gestures, multiple-person conflict and substance misuse (reading the room
- Managing conflict with individuals vulnerable to mental health support needs
- Understanding assertiveness and when / where zero tolerance should be used
- Careful management of all interactions / making safe decisions when delivering difficult or potentially upsetting news
- Advising and supporting colleagues with appropriate
- Keeping safe and making safe decisions. Knowing when and where to remove yourself from a dangerous situation
- The role of the emergency services and NHS / CHMT – escalating concerns to these services to improve public safety
- Post-conflict management including reporting incidents to improve risk assessment and risk management processes.
- Supporting colleagues where appropriate
- Working with management to improve risk knowledge and safer behaviou
- There is no role play and staff dignity and sensitivity is respected at all times.
Training facilitators:
This training is delivered by facilitators trained in psychiatry and specialise in general psychiatric illness and abnormal psychology, personality disorder and forensic mental health risk.
We offer a wide-ranging, multi-disciplinary knowledge and skills with high quality, integrated evidence-based training that you can trust. This training is designed to support staff to better-manage difficult and hostile / challenging situations with effective communication styles that help to reduce conflict escalation and improve service-user / service-provider interactions. It can support the various learning needs of staff, including those working with vulnerable service users and patients in supported environments and those who may be exposed to challenging / hostile service-users in other areas of social care / local authority work.
Why involve our team for training?
We are a leading expert in mental disorder / forensic risk and provide high quality, integrated and evidence-based training to an international client base. This unique event draws science and solutions from a breadth of behavioural psychology and psychiatric sciences and is delivered by qualified experts. Importantly! We offer free-training support on an informal basis.
Here’s an alternative pdf download overview of this training workshop: Handling Difficult Situations and Conflict Management Training
