MHT04 – Mental Health First Aid training

A pdf overview of this training can be downloaded here (this is the best place to start): Mental Health First Aid overview

Mental health first aid is an extension of the concept of first aid. This training focuses on mental health difficulties that present in the workplace or in life’s of service users. We also provide stress first aid training and a pdf overview of that training is detailed below.

This workshop focuses on mental health presentations and potential crises, commonly in the workplace (but can be amended to meet specific needs). These may include stress-related concerns, suicidal ideations, depression and anxiety-related issues, non-souicidal self injury, panic attacks and panic disorders (with, or without Agoraphobia), or acute  psychosis presentations.

With appropriate mental health first aid skills, support staff and advocates can appropriately signpost, support, counsel, provide advocacy and hopefully minimise the risk to the individuals in their environment. Our Smart Care psychotherapy / counselling model for the layman is blended into this training to improve confidence and outcomes for all.

Become a Mental Health First Aider. At the end of this training, delegates will have:

  • An improved understanding of mental disorder and psychiatric illness with a key focus on:- Stress-related problems; Major Depression; Bipolar Disorders; Anxiety-related Disorders including OCD, Panic Disorder & Agoraphobia; Chronic Psychosis & Schizophrenia; Personality Disorders; Dementia-related Syndromes; Mental Disorder associated with Substance Misuse.
  • Understanding stress and its relationship with mental health. Delegates are supported to identify the common causes of stress and provided practical strategies to help vulnerable people make changes designed to reduce stress related cognitions and behaviours. n Improving counselling and ‘mental health first aider’ communication / interactional skills (please see our stress first aid overview below).
  • Recognising risks and emergencies and escalating appropriately.
  • Understand complex personality problems that may be underpinning an individual’s vulnerability and understanding the importance of appropriate boundaries;
  • A clearer understanding of the experience of mental disorder from the perspective or service users to improve validation and support outcomes;
  • An improved ability interact appropriately – including validation skills, appropriate non-verbal behaviours and signposting skills;
  • Understand the key mistakes that can exacerbate situations / behavioural problems and how to motivate individuals to seek appropriate health care;
  • Skills and techniques to support colleagues through the primary healthcare process, ensuring that their patient rights are addressed.
  • A 50-page industry-standard diagnostic workbook and access to further learning materials and peer-reviewed articles;
  • Access to free post-training telephone support on a flexible basis. We are the only mental health first aid training provider that offers this facility.

This training is not designed to turn staff into therapists. It offers a set of skills and knowledge to improve outcome for those who present with mental health problems.

Training outcomes include a better understanding of risk, better risk assessments, crisis management skills, knowledge of medications and the responsibilities outlined for NHS bodies within the NICE Guidelines.

One day or longer workshops available. 15 participants per event


We provide a Stress First Aid course that may also be appropriate to your organisational needs. You can download a course overview of the stress first aid workshop here: Stress First Aid overview

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If you have to support or signpost friends, family or colleagues with Primary & Secondary NHS care, the NICE Guidelines are invaluable. Clinical guidelines (in this case, those relevant to mental health problems), recommend (and instruct) how healthcare professionals should care for people with specific conditions. They can cover any aspect of a condition and may include recommendations about providing information and advice, prevention, diagnosis, treatment and longer-term management.

These guidelines are also important for health service managers and commissioners of NHS services.

In effect, these guidelines identify patient’s rights. They provide patients with information and confirm their rights to services, service deadlines, medications and detail the treatment pathways that must be followed by the various NHS departments that may be involved in your care.

Please contact us directly if you need advice or support with these guidelines.