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MHT12 – Mental Disorder in Social & Sheltered Housing Training

This is not just another ‘mental health awareness’ workshop. It’s dedicated to organisations providing social, sheltered and general needs housing and that support tenants with a range of mental health needs.

It is highly researched, evidence-based training unlike anything else available in the UK. We are one of the UKs leading expert providers of mental health support and abnormal psychology training and consultancy. We’ve led from the front for over 20 years and have supported many hundreds of social housing, supported living, residential care and sheltered housing providers in the public and private sector. We understand your world and the challenges that you face.

The UK’s leading providers of mental health training work. An authority you can trust.

10 Key learning objectives:

1) Recognise mental disorder in tenancies and fine-tune support, advocacy and safeguarding. This includes stress-related conditions, mood disorders, anxiety-related disorders, severe and enduring mental disorder including acute and chronic psychosis, challenges associated with personality disorder, understanding and recognising dementia and delirium, recognising mental disorder in antisocial behaviours, and factors associated with substance misuse. The training also focuses on behaviours that are not commonly associated with enduring or complex mental disorder.

2) Understand the specific challenges and safeguarding factors interwoven into personality disorder psychiatry. Improve communications, relationships, safeguarding, boundaries, advocacy and general guidance.

3) Understand the complex issues surrounding self-harm and suicide and develop appropriate assessments, safeguarding, conversational responses and safety planning strategies.

4) Understand the responsibilities and limitations of the local NHS / CMHT, Crisis Teams, The Police & Adult Social Care. Capacity arguments, the functions of the Mental Health Act and now how improve CMHT / statutory services engagements.

5) Understand how to support and signpost vulnerable tenants into the healthcare system more effectively, including those vulnerable to drug use and dual diagnosis presentations.

6) Understand best practice in motivating tenants to engage with your support and expectations and how to minimise poor engagement and unhealthy behaviours.

7) Understand risks associated with forensic mental health profiles. Improve and implement risk assessments, improve lone working safety and the safe management of hostile conflict.

8) Better understand and manage behaviours associated with hoarding and self neglect. Know how and when to escalate concerns to social services, safeguard vulnerable tenants, challenge capacity arguments and appropriately clean properties.

9) Understand and implement reasonable adjustments as required by the Equality Act 2010. Understand and recognise primary and secondary gain behaviours and know when and where to challenge non-compliance.

10) Improve risk assessments and risk management protocols for lone working staff and improve staff safety through an increased knowledge of forensic mental health risk.

This training is delivered by psychiatry-trained experts

This training is delivered by facilitators trained in psychiatry. We specialise in psychiatric illness and abnormal psychology, personality disorder and stress-related illness training, capacity law and mental health risk. We offer a wide-ranging, multi-disciplinary knowledge and skills with high quality, integrated evidence-based training that you can trust.

Frequently Asked Questions about Mental Disorder in Social & Sheltered Housing Training

How is this training structured and what does it cover?

This is not another mental health awareness workshop. It’s a unique and highly specialised training for housing providers.

This training offers a dynamic and bespoke training opportunity dedicated to social housing and supported living providers. It equips housing professionals with the skills to recognise a wide range mental health concerns, respond appropriately, and support tenants in a safe, respectful, and psychologically-informed way—while staying within their role and responsibilities.

Mental disorder can present significant challenges in housing settings. The associated vulnerabilities and behaviours can provoke staff anxiety, trigger enforcement actions that may innocently breach Equality Act protections or, to a degree, exacerbate risk?

The content is practical, accessible, and designed for real-world frontline interactions, including visits, phone calls, and written communication.

The training offers a dedicated opportunity to better understand the psychology and psychiatry associated with common mental health conditions associated with depression and mood disorder, anxiety-related conditions, OCD, Schizophrenia and Psychosis, Hoarding Disorder and the associated self-neglect, Neurocognitive Disorders, Personality Disorders and Neurodiversity. The training can expand into any area of specific interest and provide specific skills and learning to meet your teams’ learning needs.

Who is this training designed for?

The training is suitable for:

  • Housing officers and tenancy sustainment teams
  • Enforcement teams
  • Staff with dedicated safeguarding roles
  • Neighbourhood and estate staff
  • Customer service and contact centre teams
  • Revenue and finance staff
  • Repairs and maintenance staff
  • Managers and team leaders
Do you offer training for different levels of experience?

Absolutely. We offer introductory, intermediate, and advanced training, as well as specialist sessions for clinical leads, managers, safeguarding leads, and multi-agency teams. Sessions can be tailored to suit your team’s knowledge, role, and responsibilities.

Why is mental health training important in social housing?

Social housing staff are often the first point of contact for tenants experiencing distress, crisis, or complex needs. Mental disorder in housing often requires a coordinated response. Our training supports shared understanding, clearer roles, and more effective collaboration across agencies. Training helps staff:

  • Better understand and recognise complex presentations in tenancies and support packages
  • Respond with confidence and empathy
  • Improve safeguarding and advocacy
  • De-escalate challenging situations
  • Reduce risk and complaints
  • Support tenancy sustainment
  • Work within Equality Act obligations
  • Protect their own well-being
What topics are typically covered?

Depending on the course, topics may include:

  • The signs, symptoms and typical indicators. An overview of mental health conditions common to the UK housing sector.
  • Understanding and recognising the common presentations, early warning signs, risks and safeguarding routes. This includes an overview of statutory services responsibilities and how to better support vulnerable tenants.
  • Supporting tenants while protecting staff wellbeing. Improved risk knowledge to influence risk assessments and safer lone working.
  • Skills to better manage difficult conversations or potential hostility.
  • Professional boundaries
  • Referral pathways and signposting
Is the training tailored to most UK based housing environments?

Yes. The training uses realistic UK housing-specific scenarios which may include enhanced safeguarding awareness, management of anti-social behaviour, hoarding, complaints, and crisis situations commonly faced by housing staff.

Does your training cover legal and safeguarding issues?

Yes. We explore relevant legislation, safeguarding duties, capacity considerations, and risk management — helping staff make informed, defensible decisions while maintaining compassionate practice.

How is the training delivered?

Training can usually be delivered as:

  • Face-to-face onsite workshops
  • Live online sessions
Does the training improve staff confidence and support staff wellbeing?

Yes. One of the most common outcomes is increased confidence when working with individuals vulnerable to mental health needs and challenging behaviours. Participants leave with clearer understanding, practical language to use with clients, and tools to support safer, more effective interventions. Staff also learn how to manage emotional impact, set healthy boundaries, and access support, helping to reduce burnout, stress, and sickness absence.

Does your training cover regulatory expectations, legal and safeguarding issues?

Yes. We explore relevant legislation, safeguarding duties, capacity considerations, and risk management — helping staff make informed, defensible decisions while maintaining compassionate practice.

The training supports compliance with:

  • Health and Safety at Work responsibilities
  • Safeguarding obligations and duties
  • Equality and diversity obligations
  • Tenant engagement and service quality standards

 

Can the training be customised for our organisation?

Yes. We regularly customise training to reflect your policies, local procedures, legislation, and case challenges. Tailored sessions ensure learning feels relevant and immediately applicable.

Content can be tailored to reflect:

  • Specific challenges associated with a single tenant or diagnosis
  • Your policies and procedures
  • Local referral pathways
  • Tenant demographics
  • Organisational values and language
How does this training benefit tenants?

Tenants benefit from:

  • More compassionate and consistent responses
  • Reduced stigma around mental health
  • Earlier intervention and appropriate referrals
  • Improved trust and engagement with housing services
Is the training evidence-based?

Yes. Our content is informed by current research, best-practice guidance, and extensive frontline experience. We combine theory with practical tools that can be used immediately with individuals and households affected by hoarding.

Do you provide follow-up support or resources?

Yes. Many of our courses include practical resources, guidance materials, and optional follow-up support to help embed learning into everyday practice.

How do we book training or find out more?

You can contact us to discuss your needs, request a proposal, or arrange an informal conversation about your team and challenges. We’re happy to help you find the right solution.

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Frequently Asked Questions