MHT18 – Lone Working Safety Training

Typically, this training addresses safety in the following sectors:

• Local government work. Including visiting officers, frontline reception staff, revenues and benefits, environmental health, civil enforcement, housing, homelessness, social care and social services, parks and ranging, civil construction and enforcement
• Social housing, supported living, sheltered housing and residential care support
• Private hospitals
• The Police & enforcement
• Homelessness support
• Psychiatric and mental health work
• Charity work
• School, further and higher education settings
• Forensic mental health settings / client groups.

It will improve:

• Your team’s knowledge of risk to maximise personal safety
• Skills to better-manage difficult and hostile behaviours safely
• The ability to fine-tune risk assessments to influence safer decisions and safer behaviours Improve dynamic risk assessments and awareness of body language
• Improve assertiveness skills when and where appropriate
• Improve safety decisions when working in the community
• Improve safety reporting

This lone working training supports staff in all areas and shifts of work. It uses appropriate language and draws its content from the very latest academic material and empirical science. Delivered at a layman’s level that is accessible and motivating.

Key learning objectives covered within this unique training:

• Assessments to maximise safety when lone working or providing services and supports in community settings
• Dynamic risk assessment skills to improve personal safety. Enhanced awareness of non-verbal behaviours, emotional displays / micro gestures, multiple-person conflict and factors associated with substance misuse and mental disorder
• Skills to de-escalate conflict effectively with a mix of passive (or assertive) communication styles
• Improved risk knowledge and implementing HCR-20 risk indicators into your assessment systems
• Learning from case studies – enhancing safety by understanding the catastrophic mistakes and unsafe decisions that others have made
• Managing confrontations with members of the public
• Taking steps to improve safety when delivering enforcement action
• Awareness and management of risks associated with multiple person conflict
• Recognising and moderating unsafe practices, poor staff training and inappropriate responses to service user or tenant hostility
• Understanding and recognising the risks associated with instrumental / criminal violence, and those associated with mental disorder / forensic mental health
• Safety protocols when entering and exiting domestic properties
• Understanding assertiveness, where zero tolerance can be used, and when it should be moderated
• Making safe decisions when delivering difficult or potentially upsetting news
• Advising and supporting colleagues where appropriate
• Keeping safe and making safe decisions. Knowing when and where to remove yourself from a dangerous situation
• The role of the emergency services and NHS / CMHT – escalating concerns to these services to improve public safety
• Post-conflict management including reporting incidents to improve risk assessment and risk management processes. 
• Working with management to improve risk knowledge and safer behaviour
• There is no role play and staff dignity and sensitivity is respected at all times.

We offer a range of workshops, all bespoke-designed to satisfy the health and safety needs of organisations that have public-facing or lone-working staff that may be exposed to threatening or dangerous behaviours.

This training is delivered by psychiatry-trained experts

Our trainer is an expert in his field and has specialised in this area of health and safety risk for many years. We provide training in all areas of psychiatric illness and abnormal psychology, personality disorder and stress-related illness training, capacity law and mental health risk. Wide-ranging, multi-disciplinary knowledge and skills with high quality, integrated evidence-based training that you can trust.