MHT11 – Conflict Management & Managing Difficult & Threatening Situations Training

Frontline Training is the UKs leading expert in workplace violence and forensic mental health. It supports a wide range of organisations including NHS Trusts, The Police, Local government, national charities a housing providers. This training will offer appropriate skills and insights to support staff working in a wide range of public facing roles

This training is delivered by highly qualified experts in the field of psychiatry and psychology.

It will improve:

Your team’s knowledge of risk to maximise personal safety
Skills to better-manage difficult and hostile behaviours safely
The ability to fine-tune risk assessments to influence safer decisions and safer behaviours Improve dynamic risk assessments and awareness of body language
Improve assertiveness skills when and where appropriate
Improve safety decisions when working in the community
Improve safety reporting

The UK’s leading providers of mental health, conflict management and violence at work training. An authority you can trust.

This training is a one-day event and can be delivered onsite / face-to-face or by webinar. Extended training is available.

Key learning objectives covered within this unique training:

Assessments to maximise safety when lone working or providing services and supports in community settings
Dynamic risk assessment skills to improve personal safety. Enhanced awareness of non-verbal behaviours, emotional displays / micro gestures, multiple-person conflict and factors associated with substance misuse and mental disorder
Skills to de-escalate conflict effectively with a mix of passive (or assertive) communication styles
Improved risk knowledge and implementing HCR-20 risk indicators into your assessment systems
Learning from case studies – enhancing safety by understanding the catastrophic mistakes and unsafe decisions that others have made
Managing confrontations with members of the public
Taking steps to improve safety when delivering enforcement action
Awareness and management of risks associated with multiple person conflict
Recognising and moderating unsafe practices, poor staff training and inappropriate responses to service user or tenant hostility
Understanding and recognising the risks associated with instrumental / criminal violence, and those associated with mental disorder / forensic mental health
Safety protocols when entering and exiting domestic properties
Understanding assertiveness, where zero tolerance can be used, and when it should be moderated
Making safe decisions when delivering difficult or potentially upsetting news
Advising and supporting colleagues where appropriate
Keeping safe and making safe decisions. Knowing when and where to remove yourself from a dangerous situation
The role of the emergency services and NHS / CMHT – escalating concerns to these services to improve public safety
Post-conflict management including reporting incidents to improve risk assessment and risk management processes.
Working with management to improve risk knowledge and safer behaviour
There is no role play and staff dignity and sensitivity is respected at all times.

This training is delivered by psychiatry-trained experts

This training is delivered by facilitators trained in psychiatry. We specialise in psychiatric illness and abnormal psychology, personality disorder and stress-related illness training, capacity law and mental health risk. We offer a wide-ranging, multi-disciplinary knowledge and skills with high quality, integrated evidence-based training that you can trust.

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